If there are cartridges already inserted in the product , continue to Solution one. To resolve the issue , find the message that displays on your computer from the following choices , and then expand that section for solutions. Supported index and greeting cards and sizes. Remove the jammed paper carefully. Replace the cartridges Follow these steps to replace the cartridges. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers. This product cannot be identified by Serial Number alone.

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Modify your browser’s settings to allow Javascript to execute. A ‘ Carriage jam ‘ prinf might display on the computer The Resume light blinks and a ‘ Carriage jam ‘ message displays on the computer.

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HP Deskjet 6980 Printer Troubleshooting

Print quality and resolution Resolution in the tables below is shown in dots per inch dpi. The Power light blinks In this normal condition, the following light pattern displays on the control panel:.

If there are cartridges already inserted in the productcontinue to Solution one. Reattach the duplexer with the small paper tray to the rear of the product, and make sure that it snaps into place. If the carriage is stuck on the left sidemove the carriage to the right side of the product.


Declared sound power levels L wAd Print mode. Supported borderless photo paper and sizes. One or both of the Print Cartridge status lights are on.

Reset the printer Sometimes a paper jam error persists even though there is no jammed paper false paper jam. Europe, Middle East, Africa. Solution and Diagnostic Data Collection. Lightly moisten another swab with distilled water, and then squeeze any excess water from the swab. If you do clean the other cartridge, use fresh cleaning material.

Trying to clear jammed paper from the front of the product can damage the print mechanism.

HP Deskjet , , , and Printers – Ink Smears or Streaks | HP® Customer Support

The list of all available drivers for your product is shown above. Europe, Middle East, Africa.

To resolve the issuefind the message that displays on your computer from the following choicesand then expand that section primt solutions. Remove, inspect, and reinsert the cartridges The cartridge might not have full electrical contact with the product.

Supported paper and sizes.

Also, be careful not to get any ink on your hands or clothes. Follow these steps to remove and reinsert the cartridges.


Solution Follow these steps to reset the product. Use the swab to wipe clean the faces and edges around the nozzle plate. Gently pull out any jammed paper from the rear of the product. The list of recommended drivers for your product has not changed since the last time you visited this page.

Plug the printer directly into a wall outlet Disconnect the power cord from the rear of the product. Operating environment Operating conditions Maximum operating conditions. HP encountered an error while trying to scan your product. Bp you are sure you did, go to the next step. You must follow these solutions in the order presented to resolve the issue. This could take up to 3 minutes, depending on your computer and connection speed.

Select an operating system and version to see available software for this product. Lower the output tray. Borderless x mm 4 x 6 inches photo paper Mode.